PL Management Specialist📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the PL Management Specialist Role

HungerStation is seeking a PL Management Specialist to join our team in Jeddah or Makkah, Saudi Arabia. This full-time role is designed for individuals with 0-1 years of experience, focusing on optimizing partner performance, ensuring seamless vendor onboarding, and maintaining operational excellence within our ecosystem.

Partner Performance and Onboarding Management

Drive the partner performance cycle and ensure newly onboarded vendors successfully generate orders.
Ensure a high success rate for new partners joining the platform, targeting 70% passing.
Design and refine the vendor onboarding journey to enhance satisfaction.
Develop training programs, tools, materials, and procedures to support the team in providing excellent service and support for partners.
Design communication strategies and templates for new vendors to ensure they possess the necessary knowledge for successful operation.

Operational Excellence and Partner Retention

Manage the onboarding queue for shops in collaboration with internal stakeholders, ensuring processes are aligned and followed.
Implement structured actions and tasks to optimize operational metrics, achieve content excellence, and educate new partners.
Work to prevent partner churn and minimize the number of shops becoming inactive shortly after joining.
Create best practices with the team and assist in resolving escalations from shop partners.
Ensure the satisfaction of both internal and external customers by addressing their needs courteously and promptly.

Reporting, Data Management, and Process Improvement

Maintain and share accurate reporting and tracking of team performance.
Generate required daily data and reports to effectively manage the partner portfolio.
Establish a vendor feedback loop to ensure pain points are identified and addressed throughout the onboarding process and various touch points.
Contribute to preparing timely and accurate reports relevant to the line of work, meeting established requirements, objectives, and standards.
Identify opportunities for continuous improvement in processes, practices, work methods, cost-effectiveness, and productivity enhancement.

Governance and Compliance

Adhere to all relevant policies, procedures, and processes to ensure daily work is carried out in a controlled and consistent manner.
Promote the implementation and adherence to organizational policies, procedures, processes, and instructions among other employees.
Follow daily operations related to the job to ensure work continuity and efficiency.