Sales Manager

About Taibah Gifts

Taibah Gifts is a leading Saudi company specializing in local and international souvenir gifts. The company aims to provide products catering to visitors and enthusiasts of the Two Holy Mosques and Saudi heritage. Taibah Gifts is headquartered in Makkah.

Job Purpose

The Sales Manager will lead sales and operational activities for Taibah Gifts outlets in Makkah. This role is responsible for achieving revenue and profitability targets, ensuring operational discipline, and delivering a high-quality customer experience suitable for visitors to the Two Holy Mosques. The Sales Manager reports to the General Manager.

Key Responsibilities

• Sales and Business Development:
  • Develop annual and monthly sales plans, distribute targets across branches and teams, and monitor achievement.
  • Develop sales channels including retail outlets, e-commerce, corporate accounts, and seasonal orders (Ramadan, Hajj, Umrah, national events).
  • Build relationships with institutional clients (hotels, hospitality groups, Hajj and Umrah companies, government entities, and corporations for corporate gifts) and secure supply agreements.
  • Manage product assortment in coordination with procurement, analyze category performance (perfumes, Qurans, dates, miniatures), optimize underperforming items, and promote high-profit products.
  • Analyze sales performance, conversion rates, and average invoice value, and submit regular reports to management.
  • Propose promotional offers, pricing policies, and discounts within approved authorities.
• Operations:
  • Oversee daily operations of outlets, ensuring adherence to operational standards and service levels.
  • Manage inventory: plan orders, set safety stock levels, minimize waste and slow-moving items, and supervise periodic inventory counts, considering seasonal sensitivities (Hajj and Ramadan peaks).
  • Coordinate with local and international procurement and suppliers to ensure product availability at the right quality, price, and time.
  • Monitor exhibition setup and visual merchandising to reflect brand identity.
  • Ensure compliance with regulatory and municipal requirements, and relevant supervisory bodies (including SFDA requirements for dates and perfumes).
• Team Management:
  • Supervise the sales team and outlet staff: recruitment, scheduling (including seasonal and peak schedules), training, and performance evaluation.
  • Develop incentive and commission plans to enhance productivity in coordination with HR.
  • Foster a culture of discipline and customer service, and train the team on handling multinational customers.
• Reporting and Control:
  • Prepare performance reports (sales, inventory, operational expenses) and submit them to management.
  • Monitor key performance indicators: target achievement rate, profit margin, inventory turnover rate, waste percentage, and customer satisfaction.
  • Adhere to the operational budget and control expenses.

Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8 years of experience in sales and operations, with at least 4 years in a supervisory role.
• Experience in the retail, gifts, or consumer goods sector. Experience in the Makkah market or the central region is preferred.
• Proficiency in POS systems, ERP systems (*, Odoo), and analytical software (Excel).
• Strong negotiation, team leadership, and communication skills.
• Proficiency in Arabic and good command of English. An additional language such as Urdu or Indonesian is a plus.
• Valid driving license and ability to travel between outlets.

Preferred Qualifications

• Experience in launching new outlets or managing expansion.
• Experience serving pilgrims and visitors (Duyof Al Rahman) or in tourist retail.
• Experience in linking retail and e-commerce (Omnichannel).
• Professional certifications in retail management or supply chain.

Work Type and Location

This is a full-time position based in Makkah, Saudi Arabia, requiring 5-10 years of relevant experience.