Sales Support

About the Sales Support Role at Abdul Latif Jameel

Abdul Latif Jameel is seeking a Sales Support professional to join their team in Makkah, specifically covering Jeddah and Makkah cities. This full-time role is essential for facilitating customer service and ensuring efficient coordination across various departments to meet customer expectations.

Key Responsibilities

• Engage in sales activities, including communication with relevant stakeholders, to provide comprehensive customer service support.
• Communicate effectively with all Supply Chain functions to ensure customer expectations are met.
• Coordinate frequently with the Call Centre to facilitate customer requirements and inquiries.
• Ensure proper and timely communication among stakeholders to resolve customer needs efficiently.
• Prepare and submit timely reports to management as required.
• Monitor and measure all Supply Chain processes to achieve maximum operational efficiency and cost reduction.
• Manage and improve the Kaizen backload process.
• Coordinate with the Parts Distribution Center (PDC) regarding Parts Delivery Request (PDR) submissions.
• Liaise with logistic vendors to expedite order delivery to customers, whether through home delivery or center collection.

Required Qualifications and Experience

• A minimum of 2 to 5 years of relevant experience in a sales support or similar role.
• Demonstrated ability to coordinate with multiple internal and external stakeholders.
• Experience in customer service and supply chain coordination.

Work Environment and Location

This is a full-time position based in the Makkah region, with responsibilities covering both Jeddah and Makkah cities. The role involves working within a dynamic environment that requires strong communication and coordination skills.

Application Process

Candidates who meet the above requirements are encouraged to apply. Salary details will be discussed during the interview process.