Social Services Social Worker

About the Role

Fakeeh Care Group is seeking a Social Services Social Worker to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves providing essential support to patients and their families, ensuring their needs are met during their visits or stay at Fakeeh Healthcare facilities. The position is open to candidates with 0-1 years of experience.

Role Purpose

The primary purpose of this role is to establish direct and indirect contact with patients, ensuring that Fakeeh Healthcare facility services meet their expectations and that patient complaints are addressed. The Social Services Social Worker assists and supports patients and their families through stressful and difficult situations, helping them find appropriate solutions during their time at the facility.

Key Responsibilities

• Provide non-medical and non-nursing patient care and support.
• Coordinate Care Management services related to patient care.
• Offer administrative support, including obtaining medical reports in Arabic from the Medical Records Department.
• Address the social concerns of patients and conduct psychosocial assessments and counseling.
• Perform daily rounds for new admissions in Pediatric and Adult Oncology, BHU, regular rounds for long-stay patients (>7 days), and monthly rounds in RDU if applicable.
• Document relevant care in the EMR using the non-MD template.
• Provide follow-up services to appropriate patients and families.
• Participate in preparing treatment plans, especially for patients with psychosocial issues or at the end of life, requiring specific resources like family support, transport, or financial assistance.
• Collaborate with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors.
• Participate in preparing discharge plans to facilitate patients' return home with optimal functioning conditions, if applicable.
• Respond to referrals for inpatients, outpatients (RDU, special needs, kidney transplant patients), and ER cases as per Fakeeh Care policy, if applicable.
• Actively participate in the End-of-Life Care team, supporting families through loss and grief situations (*, Code Mercy and Code Blue).
• Provide support to families of DNR (Do Not Resuscitate) patients.
• Assist patients with financial needs by preparing case studies and referring them to charity channels.
• Help patients and families obtain financial estimates for service prices when needed.
• Manage the DAMA (Discharge Against Medical Advice) process, track cases, contact patients who refuse admission or continuation of care, and prepare DAMA KPI reports with corrective action plans for HEC quarterly, if applicable.
• Provide special care for patients with specific needs, including the terminally ill, handicapped, victims of abuse or domestic violence, and those with non-psychiatric social problems.
• Coordinate the reporting process for abuse and domestic violence cases to MOH and HRSD, and report cases to the Violence and Abuse Protection Committee.
• Issue "Priority to Them" Cards and parking eligibility stickers for special needs patients per Fakeeh Care policy.
• Assist in arranging for clergy and interpreters for patients when needed.
• Coordinate with the Finance department to define financial coverage and limits.
• Attend committees and meetings as recommended.
• Arrange and attend family/physician meetings.
• Screen and support patients and families in ICU, CCU, NICU, and PICU, if applicable.
• Maintain and update a list of interpreters, clergy, and sign language experts.
• Accumulate and maintain information on community resources and programs to meet patient needs.
• For kidney transplant cases, conduct psychosocial evaluations, present data, address identified problems to the transplant committee, and educate patients regarding post-transplant expectations, including medication and insurance coverage, if applicable.
• Perform other duties as assigned within the scope of the job.

Experience and Work Type

This is a full-time position requiring 0-1 years of relevant experience. The role focuses on direct patient interaction and coordination within a healthcare setting.

Location

The role is based in the Makkah region, with responsibilities covering facilities in Jeddah and Makkah.

Application Process

Interested candidates are encouraged to apply. Salary details will be disclosed during the interview process.