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Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.