Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Service Officer!
At Emdad Al Khebrat, we are committed to enhancing customer experiences through exceptional service and support. As a Customer Service Representative, you will play a vital role in creating a welcoming atmosphere that fosters client engagement and retention.

Key Responsibilities:

• Provide timely and accurate information regarding services and events to customers through various communication channels.
• Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
• Maintain an organized record of customer interactions and feedback for continuous service improvement.
• Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
• Uphold the organization’s standards by ensuring that all customer interactions reflect its values and commitment to quality service.
• Participate in training sessions and team meetings to enhance service delivery and professional growth.

Requirements:

• A diploma or bachelor's degree in a relevant field.
• A minimum of one year of experience in customer service or a similar environment.
• Preferred experience in the tourism, cultural, or museum sectors.
• Proficiency in both verbal and written Arabic, with strong skills in English being an advantage.
• Proven ability to maintain professionalism and friendliness in all interactions with customers.

Required Skills:

• Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
• Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
• Problem-solving abilities with a strong focus on conflict resolution and complaint management.
• High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
• Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
• Empathy and active listening skills to understand customer needs and enhance their overall experience.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.