Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join Our Team as a Customer Service Officer!
At Emdad Al Khebrat, we are committed to enhancing customer experiences through exceptional service and support. As a Customer Service Representative, you will play a vital role in creating a welcoming atmosphere that fosters client engagement and retention.

Key Responsibilities:

• Provide timely and accurate information regarding services and events to customers through various communication channels.
• Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
• Maintain an organized record of customer interactions and feedback for continuous service improvement.
• Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
• Uphold the organization’s standards by ensuring that all customer interactions reflect its values and commitment to quality service.
• Participate in training sessions and team meetings to enhance service delivery and professional growth.

Requirements:

• A diploma or bachelor's degree in a relevant field.
• A minimum of one year of experience in customer service or a similar environment.
• Preferred experience in the tourism, cultural, or museum sectors.
• Proficiency in both verbal and written Arabic, with strong skills in English being an advantage.
• Proven ability to maintain professionalism and friendliness in all interactions with customers.

Required Skills:

• Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
• Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
• Problem-solving abilities with a strong focus on conflict resolution and complaint management.
• High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
• Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
• Empathy and active listening skills to understand customer needs and enhance their overall experience.

Join Al-Futtaim Group as a Customer Service Associate!
Established in the 1930s, Al-Futtaim Group has evolved into one of the most diversified and progressive businesses in the region. We pride ourselves on our commitment to customer experience and teamwork, while partnering with over 200 respected brands.

Overview of the Role:
The Customer Service Associate is pivotal in driving sales and ensuring a delightful customer experience. You will take on various responsibilities as directed by store management.

What You Will Do:

• Sales & Customer Service:
  • Engage with customers to meet and exceed weekly sales targets.
  • Welcome customers warmly and assist with product information.
  • Enhance the shopping experience by suggesting additional products.
  • Maintain cleanliness and organization in fitting rooms and cash wrap area.
  • Thank customers sincerely and invite them back.
• Store Standards & Housekeeping:
  • Keep the store environment clean and organized.
  • Adhere to M&S policies and procedures.
  • Assist with merchandise presentation and participate in store functions.
• Operations & Inventory Management:
  • Participate in inventory management and stock levels maintenance.
  • Follow stock loss prevention measures and handle cash operations.
• People & Teamwork:
  • Collaborate with peers and management to achieve store objectives.
  • Exhibit team spirit and maintain a positive attitude toward the brand.
  • Flexibly adapt scheduling based on business needs.
• Compliance & Safety:
  • Follow all company policies and maintain a safe work environment.
  • Be physically fit for standing and handling merchandise.

Minimum Qualifications & Knowledge:
High School Degree

Minimum Experience:
12 years of retail sales experience

Job-Specific Skills:

• Strong verbal communication skills
• Ability to lift stock as required
• Ability to stand for a minimum of 8 hours

Behavioral Competencies:

• Eye for fashion trends
• Friendly and engaging personality
• Team-oriented and cooperative

We look forward to your application!