Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join Our Team as a Customer Service Officer!
At Emdad Al Khebrat, we are committed to enhancing customer experiences through exceptional service and support. As a Customer Service Representative, you will play a vital role in creating a welcoming atmosphere that fosters client engagement and retention.

Key Responsibilities:

• Provide timely and accurate information regarding services and events to customers through various communication channels.
• Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
• Maintain an organized record of customer interactions and feedback for continuous service improvement.
• Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
• Uphold the organization’s standards by ensuring that all customer interactions reflect its values and commitment to quality service.
• Participate in training sessions and team meetings to enhance service delivery and professional growth.

Requirements:

• A diploma or bachelor's degree in a relevant field.
• A minimum of one year of experience in customer service or a similar environment.
• Preferred experience in the tourism, cultural, or museum sectors.
• Proficiency in both verbal and written Arabic, with strong skills in English being an advantage.
• Proven ability to maintain professionalism and friendliness in all interactions with customers.

Required Skills:

• Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
• Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
• Problem-solving abilities with a strong focus on conflict resolution and complaint management.
• High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
• Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
• Empathy and active listening skills to understand customer needs and enhance their overall experience.

Join our team as a Customer Service Specialist at Saad Makin Company!
We are looking for a talented professional who believes in the importance of providing high-quality customer service. In this role, you will have the opportunity to set and define performance indicators and quality standards in customer services, and participate in developing effective procedures to ensure customer satisfaction.

Main Tasks:

• Conduct studies and analyses to ensure quality performance in customer services.
• Develop innovative programs that meet customer needs and exceed their expectations.
• Analyze customer satisfaction data to identify strengths and weaknesses.
• Prepare documents and reports related to customer service.

Required Qualifications: You must hold a bachelor's degree in one of the following fields:

• Advertising and Marketing Communication
• Public Relations
• Customer Service
• Executive Secretarial

Certifications: It is preferred to have a Microsoft Office Specialist (MOS) certification.

Skills:

• Customer Service
• Quality Assurance
• After-sales Management
• Report Preparation
• Customer Feedback Analysis
• Accountability
• Customer Experience Management