Customer complaints clerk Jobs in Makkah

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join the Medical Quality Assembly!
We are looking for a distinguished Customer Service Specialist to join our team. You will have the opportunity to work in a developed and professional environment. You will take on multiple responsibilities related to improving and developing customer service systems.

Main Responsibilities:

• Setting and defining performance and quality indicators in customer service.
• Participating in updating customer service procedures and manuals.
• Developing programs to ensure the quality and professionalism of customer service systems.
• Analyzing data to identify strengths and weaknesses in customer service systems.
• Preparing reports and documents related to customer service.

Qualifications and Requirements:

• Bachelor's degree in Public Relations or Customer Service.
• Two years of practical experience in customer service.
• Advanced skills in customer service, investigations, and quality assurance.
• Proficiency in Arabic and English.

Additional Information:
Job Type: Full Time
Salary: From 4000 to 4001 Saudi Riyals
Region: Makkah
Working Hours: Morning/Evening.
The announced salary may change after the personal interview.

Joining the team of the Center for Medical Psychological Experts as a Customer Service Specialist
Our site is one of the leading providers of mental health services and we strive to provide the highest quality of support and communication with our clients. We are looking for a skilled Customer Service Specialist to contribute to improving our experience.

Responsibilities:

• Setting and defining performance and quality indicators in customer service.
• Participating in updating customer service procedures and manuals.
• Developing programs to give preference in the quality of services provided.
• Analyzing data to identify strengths and weaknesses and improve service quality.

Required Qualifications:

• A Bachelor's degree in any of the following fields: Advertising and Marketing Communication, Public Relations, Customer Service, or Executive Secretarial.
• Preferred professional certifications: MCSE, MOS, CCNA, Cambridge IT Skills, and HRD/HRMP certification.

Required Skills:

• Advanced customer service skills.
• Proficiency in Arabic and English.
• Ability to prepare reports and analyze data.
• Managing customer experience and providing effective consulting.