Customer Complaints Clerk📣 Job Ad
in Emdad Al Khebrat
3 days ago
3 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Makkah |
Join Our Team as a Customer Service Officer!
At Emdad Al Khebrat, we are committed to enhancing customer experiences through exceptional service and support. As a Customer Service Representative, you will play a vital role in creating a welcoming atmosphere that fosters client engagement and retention.
Key Responsibilities:
Requirements:
Required Skills:
At Emdad Al Khebrat, we are committed to enhancing customer experiences through exceptional service and support. As a Customer Service Representative, you will play a vital role in creating a welcoming atmosphere that fosters client engagement and retention.
Key Responsibilities:
- Provide timely and accurate information regarding services and events to customers through various communication channels.
- Assist customers with inquiries and complaints, employing effective problem-solving techniques to ensure resolution and satisfaction.
- Maintain an organized record of customer interactions and feedback for continuous service improvement.
- Collaborate with team members to foster a supportive environment conducive to delivering exceptional customer service.
- Uphold the organization’s standards by ensuring that all customer interactions reflect its values and commitment to quality service.
- Participate in training sessions and team meetings to enhance service delivery and professional growth.
Requirements:
- A diploma or bachelor's degree in a relevant field.
- A minimum of one year of experience in customer service or a similar environment.
- Preferred experience in the tourism, cultural, or museum sectors.
- Proficiency in both verbal and written Arabic, with strong skills in English being an advantage.
- Proven ability to maintain professionalism and friendliness in all interactions with customers.
Required Skills:
- Excellent verbal and written communication skills in Arabic; proficiency in English is desirable.
- Strong interpersonal skills with an ability to build rapport and trust with a diverse customer base.
- Problem-solving abilities with a strong focus on conflict resolution and complaint management.
- High level of adaptability and willingness to work under pressure while maintaining a positive demeanor.
- Organizational skills to manage time effectively and prioritize tasks in a fast-paced environment.
- Empathy and active listening skills to understand customer needs and enhance their overall experience.
Requirements
- Open for all nationalities
- No experience required
