Customer Services Manager

About rite.

rite. is a French-made wellness supplement brand built on three core principles: halal,

vegan, and sugar-free. Our range is designed to integrate into a daily wellness routine,

offering an accessible and trustworthy alternative in a category often crowded with generic

products.

rite. is present in Saudi Arabia and the UAE, with a growing footprint across e-commerce

and retail. In Saudi Arabia, our mandate is to establish rite. as a recognized and trusted

brand, not solely a performance-driven presence.

This positions the KSA team as a startup environment within a larger regional business. The

team is lean, decisions are made quickly, and early hires have direct influence over how the

brand develops in this market.

The role

We're looking for someone who wants to be close to the customer, close to the brand, and

close to the business itself. You'll be the first point of contact for our customers, but the

role goes far beyond answering messages. You'll act as a product and wellness consultant,

help shape how we speak to our audience in writing, and support marketing execution

across channels.

This is not a support role with a ceiling. It's built for someone with range and ambition who

wants to grow into brand, content, or customer experience leadership as the KSA market

scales.

What you'll do

• Handle customer inquiries and complaints across WhatsApp, social, and e-

commerce channels with care and professionalism

• Act as a rite. consultant: guide customers on products, routines, and what fits their

goals, not just resolve tickets

• Write and adapt content for the website, product pages, and customer-facing

communication in Arabic and English

• Support marketing activities: campaign rollouts, promotions, community

engagement, and creative feedback• Flag recurring customer themes and feedback to the team to improve product,

messaging, and experience

• Represent the brand's tone and values in every interaction, written or spoken

What you bring

• Excellent written and spoken Arabic and English

• A genuine interest in wellness, beauty, or consumer brands

• Strong writing instincts and comfort adapting tone across formats

• Organized, self-starting, comfortable with ambiguity and shifting priorities

• No specific years of experience required. We care more about judgment, curiosity,

and ownership than a resume

Growth path

This role is designed to expand. As you develop, there's a clear path toward specializing in

brand and content, customer experience leadership, or broader marketing execution as the

team grows. Where you go depends on where your strengths take you.

Why join now

You'll be one of the first dedicated KSA hires, working directly with the founders and the

Managing Director on how this brand shows up in the market. Early hires shape the culture

and the trajectory of the role itself.