Delivery Supervisor📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Aofgroup is seeking an experienced Delivery Supervisor to manage and oversee the company’s end-to-end delivery operations. This full-time role focuses on ensuring smooth, cost-effective, and timely delivery across all branches, while continuously improving operational performance and customer experience. The position requires 5-10 years of relevant experience.

Key Responsibilities

Manage daily delivery operations and ensure smooth execution across all branches.
Lead and manage drivers/riders, including productivity, attendance, performance, and compliance.
Monitor and improve key delivery KPIs such as On-Time Delivery, Delivery Time, Orders per Driver, Driver Utilization, Cancellation Rate, Customer Complaints, and Cost per Delivery.
Oversee order dispatching, allocation, and delivery tracking.
Ensure efficient distribution of drivers based on order volume and peak periods.
Analyze delivery demand and workforce requirements to ensure adequate driver coverage.
Coordinate with Operations, Branches, Customer Experience, IT, and Finance to resolve delivery-related issues.
Monitor driver performance and implement corrective actions and improvement plans as required.
Identify opportunities to optimize routes, delivery zones, driver allocation, and fleet utilization.
Manage delivery-related operational costs and identify opportunities for cost reduction.
Ensure drivers comply with company policies, safety requirements, and operational procedures.
Monitor vehicle/fleet availability and coordinate with relevant teams regarding maintenance and operational issues.
Develop and maintain Standard Operating Procedures (SOPs) and processes related to delivery operations.
Prepare regular reports and dashboards covering delivery performance, driver productivity, costs, and operational trends.
Analyze operational data and provide recommendations to improve efficiency and customer satisfaction.
Support the launch of new branches and delivery zones from an operational perspective.
Manage relationships with third-party delivery partners when required.
Ensure a high level of customer experience throughout the delivery journey.
Lead continuous improvement initiatives to enhance delivery speed, efficiency, and service quality.

Qualifications and Experience

Bachelor’s degree in Business Administration, Logistics, Supply Chain, Operations Management, or a related field.
5+ years of experience in delivery operations, last-mile logistics, fleet operations, or a similar role.
Proven experience managing a large number of drivers/riders.
Experience in Food & Beverage, Quick Commerce, E-commerce, Logistics, or Delivery is highly preferred.
Strong understanding of Last-Mile Delivery Operations.
Experience working with delivery management, dispatching, or fleet management systems.