Director of Housekeeping

About Accor

Accor is a global leader in hospitality, comprising 280,000 individuals dedicated to service and performance. Joining Accor offers a journey to shape the future of hospitality. The company supports professional growth and learning, ensuring work has meaning and providing opportunities for exploration within the organization. Accor is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talents.

The Role of Director of Housekeeping

Accor is seeking a Director of Housekeeping to lead departmental operations. This full-time role requires 2-5 years of experience and involves overseeing housekeeping management to ensure leadership synergy, maintain high colleague engagement, and foster an environment that promotes health, wellness, and safety for both colleagues and guests.

Key Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Follow departmental policies, procedures, and service standards.
• Create an environment for continuous improvements in GOP, EES, VOG, and LQA.
• Effectively and accurately manage payroll and departmental expenses within budgeted and forecasted guidelines.
• Develop and execute capital projects related to guest rooms and public areas in conjunction with the Executive Committee.
• Actively engage with local laundry partners and consistently source new business opportunities.
• Oversee all recruitment processes and develop departmental succession plans.
• Effectively manage all colleague relationships within the department.
• Maintain an active Preventative Maintenance program in conjunction with the Director, Engineering.
• Ensure high colleague engagement through recognition and removal of identified barriers.
• Liaise with all Hotel departments as required.
• Actively participate as a member of hotel committees as required.
• Ensure existing environmental initiatives are adhered to and new opportunities are implemented.

Physical and Operational Demands

• Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues.
• Hands-on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff.
• Standing and walking for extended periods during inspections, meetings, and guest interactions.
• Lifting and carrying light to moderate items up to 60 pounds (*, cleaning supplies, linens) when necessary.
• Working irregular hours including weekends, holidays, and early mornings.

Experience Required

• Candidates should possess 2-5 years of relevant experience.