Guest Experience Agent Saudi National

About Edition Hotels

EDITION Hotels, a brand within Marriott International, combines visionary design with world-class luxury service and global reach. The brand aims to deliver a balanced hospitality experience, blending polish with personality and perfectionism with individualism. EDITION targets sophisticated consumers who appreciate quality, originality, design, and service excellence.

The Guest Experience Agent Role

As a Guest Experience Agent (Saudi National), you will be instrumental in crafting memorable and personalized guest experiences. This full-time role extends beyond standard check-in and check-out processes, focusing on guiding guests throughout their entire stay. Agents are empowered to take initiative, deliver a wide range of services, and ensure a seamless and positive experience for every guest.

Key Responsibilities

• Process operational needs and complete required reports accurately.
• Address guest requests promptly and share highlights of the local area.
• Contribute to a safe workplace environment.
• Adhere to company policies and procedures, maintain confidentiality, and protect company assets.
• Uphold quality standards and ensure professional uniform, personal appearance, and communications.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Experience: 0-1 years of related work experience.
• Supervisory Experience: Not required.
• License or Certification: None specified.

Physical Demands of the Role

This position requires physical activity, including the ability to stand, sit, or walk for extended periods. It also involves a hands-on approach, requiring the capacity to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Our Service Philosophy

EDITION seeks individuals who are dedicated to delivering service with genuine care and professionalism. We value those who are inspired and challenged by a dynamic work environment, contributing to a culture where service is delivered thoughtfully and consistently delights each guest.