Guest Service Agent

About the Role

InterContinental Hotels Group is seeking a Guest Service Agent to join their team. This full-time position focuses on creating a positive first impression for guests by ensuring smooth transactions, providing local insights, and anticipating guest needs to enhance their stay.

Key Responsibilities

• Initiating guest experiences with a welcoming approach.
• Acknowledging IHG Rewards Club members and returning guests through direct interaction or phone communication.
• Managing guest bookings, including taking, processing, and receiving payments.
• Ensuring efficient and seamless check-in and check-out procedures.
• Anticipating guest requests and offering personalized recommendations.
• Serving as a primary contact for guests, assisting with inquiries ranging from billing issues to restaurant suggestions.

Qualifications and Experience

• 0-1 year of experience is required for this role.

Employee Support and Development

InterContinental Hotels Group provides comprehensive support for its employees, including a competitive salary and a range of benefits. These benefits are designed to support work-life balance and include a full uniform, room discounts, and professional training programs. The company is committed to fostering an inclusive environment where diversity is valued, and all colleagues are encouraged to contribute their authentic selves to the workplace.

Commitment to Diversity and Inclusion

IHG Hotels & Resorts is an equal employment opportunity employer. The company provides opportunities to applicants and employees without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. A culture of trust, support, and acceptance is promoted, welcoming diverse backgrounds, experiences, and perspectives. IHG aims to provide an environment where every team member can belong, grow, and make a difference through collaboration.

Wellbeing Initiatives

Recognizing the importance of overall wellbeing, IHG supports its employees through the myWellbeing framework. This initiative is dedicated to supporting health, lifestyle, and workplace wellbeing, ensuring employees feel supported both professionally and personally.