Host/Hostess Lead

About the Role

Sheraton is seeking a Host/Hostess-Lead to manage guest seating, reservations, and dining room operations. This full-time role involves direct guest interaction and support for management in team development. The position requires 0-1 years of experience.

Key Responsibilities

• Answer phones, take dining reservations, and accurately enter diner information into the reservation system.
• Maintain the waitlist and provide accurate wait times to guests.
• Make appropriate seating decisions using the station rotation chart and organize seating for large or special needs groups.
• Greet guests, determine party size, and seat them at clean, available tables, ensuring appropriate place settings.
• Guide guests through dining rooms and provide necessary assistance.
• Monitor dining rooms for seating availability, service quality, and safety.
• Communicate effectively with guests and staff to meet needs and foster teamwork.
• Maintain cleanliness of work areas throughout the day.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.
• Adhere to all company and safety and security policies, reporting incidents and completing required training.
• Ensure a professional appearance, maintain confidentiality, and protect company assets.
• Speak with others using clear and professional language, and answer telephones with appropriate etiquette.
• Develop positive working relationships, support team goals, and address employee concerns.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• High school diploma or * equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No specific license or certification is required.

Company Culture

Sheraton, part of Marriott International, fosters an inclusive environment where diverse backgrounds are valued. The company is committed to non-discrimination on any protected basis. Sheraton has been a place for gathering and connection since 1937, with associates creating a sense of belonging in communities worldwide. The brand focuses on inviting, welcoming, and connecting guests through engaging experiences and thoughtful service.

Application

If you are a team player eager to deliver meaningful guest experiences, consider this opportunity with Sheraton Hotels & Resorts.