Housekeeping Supervisor

About the Role

Marriott International is seeking a Housekeeping Supervisor to join their team. This full-time role involves overseeing the quality of guest rooms, public areas, and the pool after cleaning, ensuring all standards are met. The supervisor will support Housekeeping management in daily operations and serve as a key link between Housekeeping, Engineering, Front Office, and Laundry departments.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool to ensure adherence to quality standards.
• Manage room status reports, verify discrepancies, prioritize cleaning schedules, and update room statuses.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team.
• Communicate operational issues effectively to the subsequent shift.
• Complete all required administrative paperwork accurately.
• Assist management with employee-related tasks including hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching.
• Ensure compliance with all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete necessary safety training and certifications.
• Maintain a clean and professional uniform and personal appearance; uphold confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly with colleagues and guests.
• Develop and maintain positive working relationships and respond appropriately to employee concerns.
• Ensure consistent adherence to quality expectations and standards across all tasks.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over various surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

• Experience required: 0-1 year in a related field.
• Proficiency in entering and locating work-related information using computers and/or point of sale systems.
• Ability to read and visually verify information in various formats, including small print.

About the Team

This role is part of The Ritz-Carlton team, a brand within Marriott International known for its luxury service. The team operates under the "Gold Standards," which guide daily operations and define the brand's culture of creativity, thoughtfulness, and compassion. Employees are expected to learn and exemplify these standards, including the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means becoming part of a global team dedicated to delivering excellence in guest care and comfort.

Application Information

This is a full-time position. Salary details will be discussed during the interview process.