Manager of Technical Solution Specialist Middle East (x f m)

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Sartorius is seeking a Manager of Technical Solution Specialist for the Middle East region, based in Saudi Arabia. This full-time role involves leading and developing a local Application Specialist team to deliver technical expertise that supports business growth, customer success, and commercial excellence. The Manager ensures the team provides high-quality application support, strengthens customer relationships, and enables sales objectives, positioning Sartorius as a trusted solution provider.

Key Responsibilities

Support Sales and Application Specialists in evaluating customer opportunities, defining technical strategies, and maximizing business growth through trials, demos, and solution implementation.
Establish and standardize trial/demo processes to ensure high-quality technical execution and maximize conversion to commercial success.
Develop standardized customer installation and training SOPs to improve customer experience, technical adoption, and long-term satisfaction.
Develop and coach distributor application specialists across the Middle East to ensure consistent technical support and customer experience.
Allocate and prioritize Application Specialist resources in collaboration with the Head of Sales to maximize business impact and align with commercial priorities.
Lead the resolution of complex customer technical issues and escalations, ensuring timely and professional support.
Lead the development of application expertise for key product portfolios and promote the sharing of technical best practices and customer success stories.
Collaborate with Sales, Marketing, and Business Units to understand market trends, customer needs, and application opportunities.
Support field marketing activities by providing technical expertise and evaluating application-focused customer initiatives.
Support product positioning by providing customer insights and application expertise to Marketing and Business Units.
Build and maintain strong relationships with key customers, application experts, and Key Opinion Leaders (KOLs) to strengthen technical reputation and market presence.
Develop individual training and competency plans to strengthen the technical, commercial, and communication capabilities of the Application Specialists.
Lead, coach, and develop the Application Specialist team, ensuring succession planning, resource optimization, and high employee engagement.

Qualifications and Experience

Master's degree in biotechnology, biochemistry, or similar life science disciplines.
Minimum of 5-8 years of experience in the life science industry with process development and manufacturing experience.
Minimum of 3 years of team management experience.
Proven skills in relevant process unit operations within cGMP bioprocessing.
Good market knowledge and an established network in the biopharmaceutical industry.

Required Skills

Strong leadership, coaching, and collaboration skills, with the ability to influence cross-functional teams without direct authority.
Strong problem-solving and conflict resolution skills, capable of managing customer escalations and complex technical situations.
Proven ability to prioritize resources and manage multiple projects in a fast-paced commercial environment.
Ability to drive a high-performance culture by coaching, mentoring, and developing the Application Specialist team, fostering collaboration, accountability, continuous improvement, and customer focus.
Good training and presentation skills.
Proficiency in software such as Microsoft Office and CRM systems.
Fluency in both English and Arabic.