Outlet Manager

About the Role

Rosewood AMAALA is seeking an experienced Outlet Manager to oversee all aspects of outlet functions in Saudi Arabia. This full-time position requires 2-5 years of relevant experience and involves directing, implementing, and maintaining a service and management philosophy aligned with hotel standards. The role ensures superior operational performance and guest satisfaction.

Key Responsibilities

• Maintain comprehensive knowledge of all departmental policies, service procedures, and standards, ensuring daily compliance at a superior level.
• Oversee all aspects of the restaurant environment, including layout, table setups, capacity, hours of operation, and dress code.
• Manage inventory by establishing par levels for supplies and equipment, completing requisitions, and ensuring proper storage, organization, and cleanliness.
• Monitor and assist the Hostess in greeting and seating guests, anticipating needs, and promoting positive guest relations.
• Handle guest complaints promptly and effectively, ensuring guest satisfaction and monitoring reactions.
• Ensure all food and beverage menus are available, in good condition, and that staff are knowledgeable about all items, preparation methods, and daily specials.
• Inspect table setups, pick-up stations, and side stations for cleanliness, neatness, and adherence to departmental standards.

Operational Oversight and Systems Management

• Maintain complete knowledge and proficiency in * and manual system procedures, Seven Rooms, Costing and BirchStreet for ordering, and Oasys for payroll.
• Review daily sales, resolve discrepancies with Accounting, and track revenue against budget.
• Process all cashiering procedures in compliance with Accounting standards, including handling void checks and issuing manual checks when systems are down.
• Run system-closing reports and ensure all server checks are closed before sign-out.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Coordinate with the Chef on daily specials and 86 items, ensuring staff awareness.
• Monitor order status and ensure timely delivery, as well as efficient clearing and resetting of tables.

Team Leadership and Development

• Prepare and adjust weekly work schedules based on staffing guidelines and business demands, documenting any late or absent associates.
• Assign work and side duties, communicating changes and identifying tasks to maintain departmental standards.
• Conduct pre-shift briefings and post-operation debriefings for each meal period.
• Inspect staff grooming and attire, rectifying any deficiencies.
• Constantly monitor staff performance, providing feedback, and handling disciplinary matters according to hotel standards.
• Conduct formal training programs for new hires and ongoing training for existing staff.
• Foster a cooperative working environment to maximize productivity and associate morale.

Health, Safety, and Brand Standards

• Adhere to all departmental and hotel policies, service procedures, and standards, including brand, LQA, and FORBES guidelines.
• Take reasonable care of personal health and safety, as well as that of others in the workplace.
• Cooperate fully with the Hotel’s Safety & Health policies and report any potential hazards or incidents to management.
• Participate in safety and health planning and implementation, and attend all required training sessions.
• Ensure correct maintenance and use of all equipment, reporting urgent repairs to Engineering.
• Represent the brand by consistently applying brand standards in all operations.

Candidate Profile

The ideal candidate will possess 2-5 years of experience in outlet management, demonstrating strong leadership capabilities and a comprehensive understanding of restaurant operations. This role requires a commitment to maintaining high service standards, effective team management, and meticulous attention to operational details and compliance with hotel and brand guidelines.