Patient Services Coordinator

About the Role

Dr. Sulaiman Al Habib (HMG) is seeking a Patient Services Coordinator to join our team in a full-time capacity. This role is integral to providing a positive initial experience for patients and ensuring the accurate and timely management of patient information from their arrival until departure.

Role Purpose and Patient Experience

The Patient Services Coordinator is responsible for conducting accurate patient interviews to gather pertinent data for the completion of the Patient Registration Form. This position plays a crucial role in delivering quality service and enriching the overall patient experience with compassion, respect, and dignity throughout their interaction with HMG.

Key Responsibilities

• Register patient information completely in both English and Arabic within the Patient Health Record System (VIDA), ensuring accuracy and timeliness.
• Provide newly registered patients with their unique health record numbers.
• Verify patient’s medical record number either through the patient’s identification card or the computer system.
• Check appointments or ascertain the needs of visitors and patients, directing them accordingly.
• Ensure patient identity verification is completed before issuing any invoices.
• Generate invoices for consultations and medical procedures.
• Collect cash payments and submit them to the general cashier as assigned by the Finance Department, arranging and submitting invoices to the Finance Department on a daily basis.
• Maintain cleanliness and organization within the assigned reception area.
• Make appointments and provide routine non-medical instructions to patients concerning their next visit to HMG.
• Attend to telephone inquiries promptly and professionally.
• Participate in person-centered care initiatives undertaken by HMG.
• Perform other applicable tasks and duties assigned within the realm of knowledge, skills, and abilities.

Required Qualifications and Experience

• A minimum of 0-1 years of experience in a patient services or administrative role.
• Proficiency in data entry and administrative tasks.
• Ability to communicate effectively in both English and Arabic for patient registration and interaction.

Essential Attributes

• Demonstrated ability to maintain confidentiality of patient information at all times.
• A strong commitment to patient-centered care, exhibiting compassion, respect, and dignity.
• Excellent organizational skills and attention to detail.

Application Information

Candidates who meet the specified requirements are encouraged to apply for this full-time position at Dr. Sulaiman Al Habib (HMG).