SPECIALIST TRAVEL SERVICES

About the Role

alfanar is seeking a Specialist, Travel Services to coordinate travel requests and provide professional service to employees. This full-time role involves ensuring efficient, timely, and quality travel arrangements in accordance with defined policies and procedures, contributing to departmental operational plans and developments. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Handle domestic and international flight bookings, including business trips, transfers, final exit tickets, and first-time vacation tickets for employees and their families.
• Manage KSA direct local and international hotel bookings, along with rail and transportation requests.
• Control costs for air tickets and hotel bookings, ensuring the best prices are secured.
• Record entitlement deductions and process requests based on employee eligibility.
• Act as a coordinator between employees and travel agencies.
• Prepare embassy checklists and letters for business and tourist visas, coordinating with travel agencies for visa assistance.
• Screen daily flight operations, prepare lists of traveling employees, and send daily reminder SMS messages prior to departure.
• Review and cross-check supplier and hotel invoices, coordinate with hotels and divisions for payment processing, and manage all air ticket invoices.
• Review confirmation of employee travel deductions and ensure accurate fare differences for air ticket deductions.
• Update information for travel invoices, prepare deductions and settlement refunds, and submit reports to the Payroll Department.
• Track and follow up on refunds with travel agencies, managing refund claims for business trips, vacations, and unutilized air tickets.
• Post fare lists in SAP and publish monthly and quarterly flight fare lists on the company portal.

Role Accountabilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets according to delivery schedules, utilizing resources effectively within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Resolve related problems and escalate complex operational issues as needed.
• Ensure quality requirements are met to develop effective quality control and processes.
• Coordinate well-defined written systems, policies, and procedures, seeking automation opportunities.
• Comply with relevant policies, procedures, and work instructions.
• Ensure compliance with safety, quality, and environmental management procedures and controls within the defined area of work.

Qualifications and Experience

• 2-5 years of experience in travel services or a related field.
• Demonstrated ability to coordinate travel requests efficiently and professionally.
• Proficiency in handling reservations, invoicing, and refund processes.
• Strong organizational and communication skills.

Work Type

This is a full-time position.