Senior Specialist CCU Operator (DEL )

About the Role

Qiddiya Investment Company is seeking a Senior Specialist - CCU Operator (DEL2) to monitor and coordinate real-time city operations from the City Command Unit (CCU). This full-time role supports situational awareness, incident management, operational communications, and service coordination across Qiddiya's operational assets. The position is central for information gathering, incident logging, escalation, and operational reporting, ensuring adherence to approved Standard Operating Procedures (SOPs), policies, and governance requirements.

Key Responsibilities

• Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications to maintain real-time visibility of activities, assets, events, and incidents.
• Identify abnormal conditions, operational disruptions, and emerging risks, initiating necessary escalations.
• Receive, assess, classify, and log incidents according to approved procedures, coordinating response activities with relevant departments and stakeholders.
• Escalate incidents based on approved matrices and track them through to closure, supporting business continuity and emergency response during major events.
• Liaise with operational teams, contractors, service providers, and control rooms to support cross-functional coordination and facilitate timely information flow.
• Provide the Shift Manager with operational updates, status information, and task follow-up.
• Maintain accurate shift logs, incident records, service updates, and operational reports, preparing daily, weekly, and ad hoc reports as required.
• Conduct structured shift handovers to ensure operational continuity and ensure records are complete, traceable, and retained.
• Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements.
• Participate in operational readiness reviews, daily briefings, drills, and exercises, maintaining operational discipline across all shifts.
• Analyze operational information to identify opportunities for workflow, reporting, and service performance improvements.
• Contribute to lessons learned reviews and post-incident analysis, supporting the development of procedures and work instructions.
• Track key operational KPIs and raise alerts when approved thresholds are breached.
• Guide and support junior CCU Operators, assisting with onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.

Qualifications and Experience

• A minimum of 3 years of experience in a control room, command and control center, operations center, emergency operations center, airport operations control center, smart city operations environment, or a related field.
• Experience working in a 24/7, shift-based operational environment.
• Demonstrated experience in real-time monitoring, incident logging, operational coordination, and stakeholder communication.
• Experience in entertainment, events, transport, facilities, public safety, or other complex operational environments is considered advantageous.

Work Environment

This role operates within a dynamic environment, requiring continuous monitoring and coordination to help maintain safe, efficient, and uninterrupted operations across Qiddiya's assets.