Supervisor Loss Prevention

📣 إعلان

منذ يومان

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

St. Regis Hotels & Resorts is seeking a Supervisor Loss Prevention to join its team in the Red Sea region. This full-time role involves overseeing security operations, conducting regular inspections, and ensuring the safety and security of guests, employees, and hotel assets. The position requires a proactive approach to loss prevention and a commitment to maintaining high standards of security.

Key Responsibilities

Conduct regular rounds throughout the hotel, secure rooms, and assist guests with room access.
Lead emergency drills, daily security inspections, and physical hazard searches.
Perform investigations, interrogations, and key control audits.
Monitor CCTV equipment and alarm systems; authorize, monitor, and document access to secure areas.
Assist guests and employees during emergency situations, including responding to accidents, contacting emergency services, or performing first aid/CPR as needed.
Gather information and complete detailed reports while maintaining confidentiality.
De-escalate tensions and resolve dangerous situations in compliance with company policies.
Manage complaints and service interruptions, and escort undesirable persons off hotel property.
Ensure compliance with alcohol control legislation and call for assistance using appropriate codes.
Assist management in training, motivating, and coaching employees, serving as a role model for company policies.
Follow and enforce all security policies, report maintenance issues, hazards, accidents, or injuries, and complete required safety training.
Maintain a clean and professional uniform and appearance, and protect company assets.
Support colleagues and the team in achieving common goals and comply with quality assurance standards.
Greet and acknowledge all guests according to company standards, using clear and professional language in all communications.
Remain vigilant to detect undesirable persons on the property and perform other tasks as requested by managers.

Physical Requirements

Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (* kg) without assistance.
Capability to assist in moving, lifting, carrying, transporting, and placing objects weighing over 75 pounds (34 kg).
Capacity to stand, sit, or walk for extended periods or an entire shift, and move at required speeds (*, running, walking, jogging).
Ability to read and visually verify information in various formats, and visually inspect tools, equipment, and machinery.
Proficiency in entering and retrieving work-related information using computers and point-of-sale systems.
Excellent fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects.
Ability to reach objects overhead and below the knees, including bending, twisting, pulling, and stooping.
Comfortable moving through narrow, confined, or elevated spaces, and on sloped, uneven, or slippery surfaces and steps.
Ability to ascend and descend stairs and service ramps.

Qualifications and Requirements

High school diploma or equivalent.
At least 2 years of related work experience in a security or loss prevention role.
At least 1 year of supervisory experience.