Bell Associates

About the Role

Rosewood AMAALA is seeking a Bell Associate to join its team in Saudi Arabia. This full-time role involves transporting guest luggage, escorting guests to their rooms, and providing comprehensive information on hotel services and features. The Bell Associate is responsible for attending to guests' immediate needs upon arrival and ensuring continued attention throughout their stay, maintaining Rosewood's high standards of service and hospitality.

Key Responsibilities

• Transport guest luggage to and from guestrooms, and for room changes.
• Escort guests to rooms, explaining safety features and identifying the closest fire exit.
• Inform guests about hotel services, facilities, and features, including air conditioning, telephone, Nespresso machine, guest services directory, mini-bar, in-room safe, and laundry services.
• Anticipate guest needs, respond promptly, and acknowledge all guests.
• Maintain complete knowledge of departmental policies, service procedures, and standards, ensuring they are upheld daily.
• Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas, including lobby areas and the luggage storage room.
• Correctly tag, store, and retrieve luggage from the luggage storage room, ensuring all luggage is scanned through the security machine.
• Deliver items such as messages, mail, packages, flowers, gift items, and newspapers to guest rooms promptly.
• Assist in locating lost guest luggage and carry out doorman duties when required.
• Maintain accurate knowledge of scheduled hotel functions and provide accurate directions for local transportation inquiries.
• Attend all guest service-related tickets through Knowcross and maintain an accurate log record of guest calls for assistance.
• Report any issues to the Bell Captain or Manager on Duty and ensure wheelchairs are in good condition and accessible.
• Adhere to Forbes and LQA standards.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires thorough knowledge of all standards and procedures pertinent to Concierge services.

Professional Conduct

• Comply with and adhere to Rosewood company policies.
• Demonstrate flexibility with working hours and be prepared to undertake additional tasks within a reasonable framework.
• Act as a brand ambassador, ensuring brand integrity and clarity are consistently maintained.
• Model the company’s culture, vision, mission, and core values at all times.

Confidentiality and Health & Safety

The role involves access to confidential information concerning the company, guests, and associates. Maintaining strict confidentiality and not disclosing this information to external parties is paramount. Adherence to all health and safety regulations, including awareness of workplace hazards, proper use of protective clothing, reporting defects or accidents, and attending statutory training, is mandatory. Familiarity with Resort Fire & Bomb Procedures and departmental Risk Assessments is also required.

Additional Information

This description outlines the primary duties and responsibilities; other tasks of a comparable nature may be assigned temporarily or permanently as business needs evolve. Flexibility in attitude, approach, and working hours is essential due to variations in the Resort’s business levels.