Cluster Event Sales Executive Saudi National

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

St. Regis is seeking a Cluster Event Sales Executive - Saudi National to join their team. This full-time role involves managing guest interactions, processing reservations, and supporting sales and marketing efforts to maximize revenue while maintaining guest loyalty.

Key Responsibilities

Resolve guest calls, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
Utilize sales techniques to maximize revenue, including up-selling, while preserving existing guest loyalty to Marriott.
Determine and provide complimentary items to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates.
Promote awareness of the brand image both internally and externally.
Process requests for redeeming Marriott Rewards points.
Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
Enter Marriott Rewards information into the relevant software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns.
Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, and faxing.
Assist management in training and motivating employees, serving as a role model.
Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Communicate professionally and clearly, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to the concerns of other employees.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Read and visually verify information in various formats.
Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Execute other reasonable job duties as requested by Supervisors.