Cluster Sales Coordinator

About the Role

St. Regis Hotels & Resorts is seeking a Cluster Sales Coordinator to join their team in the Red Sea region. This contract position is ideal for individuals with 0-1 years of experience who are looking to support sales and marketing operations within a dynamic hospitality environment.

Key Responsibilities

• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, and copying.
• Prepare sales-related documents throughout the sales process, such as proposals, contracts, or banquet event orders.
• Promote awareness of the brand image both internally and externally.
• Gather materials and assemble information packages, including brochures and promotional materials.
• Utilize sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
• Enter, retrieve, reconcile, and verify information (*, commissions, leads, third parties) in sales process software.
• Answer guest questions about property facilities and services, such as hours of operation, rates and room types, packages, promotions, entertainment, restaurants, and special events.
• Serve as the primary point of contact for clients, communicating with them by phone and email to respond to questions and requests.

Operational Standards and Guest Relations

• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, and expressing genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors, including lifting and moving objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience is preferred.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.