Concierge

About the Role

JW Marriott is seeking a Concierge to join their team in Medina. This full-time role involves responding to guest requests and ensuring a high level of guest satisfaction through various services and arrangements. The position is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying appropriate providers.
• Address special requests from guests with unique needs and follow up to ensure their satisfaction.
• Gather, summarize, and provide information to guests regarding property amenities and the surrounding area, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments (*, Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Review shift logs and daily memo books, documenting pertinent information in logbooks.
• Monitor the club lounge for seating availability, service quality, and the safety and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to management, and complete all required safety training and certifications.
• Adhere to all company policies and procedures, maintain a clean and professional uniform and personal appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and express genuine appreciation to guests.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or for an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent is required.
• Related Work Experience: No specific related work experience is required.
• Supervisory Experience: No supervisory experience is required for this role.

Work Environment

This is a full-time position based in Medina, offering an opportunity to work within the hospitality sector at JW Marriott. The role requires adherence to established company policies and a commitment to guest satisfaction.