Coord Housekeeping

About the Role

Sheraton Hotels & Resorts is seeking a Coord Housekeeping to join their team in Medina, Al Madinah. This full-time role involves supporting Housekeeping management in daily operations and ensuring efficient coordination across various departments to maintain room status and guest satisfaction.

Key Responsibilities

• Run sold room reports, verify room status, and identify discrepant rooms.
• Prioritize room cleaning schedules and update the status of departing guest rooms.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure vacant dirty rooms are cleaned by the required time and assign rush rooms or rooms previously on the 'Do Not Disturb' list.
• Complete all necessary Housekeeping paperwork.

Workplace Standards and Guest Services

• Adhere to all company safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, and express genuine appreciation.
• Ensure adherence to quality expectations and standards in all tasks.

Team Collaboration and Communication

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals and respond appropriately to employee concerns.
• Communicate using clear and professional language, both verbally and in written documents.
• Accurately enter and locate work-related information using computer systems.

Physical Requirements and Qualifications

• Ability to stand, sit, or walk for extended periods.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience is preferred.
• Supervisory Experience: No supervisory experience is required for this role.

Additional Information

The Coord Housekeeping will perform other reasonable job duties as requested by Supervisors. This role is integral to maintaining the high standards of guest experience at Sheraton Hotels & Resorts.