Expert Site Reliability Engineer

About the Role

TAWANTECH is seeking an Expert Site Reliability Engineer to join its team. This full-time role focuses on enhancing the reliability, availability, scalability, and operational resilience of critical technology services. The Expert Site Reliability Engineer will apply advanced software engineering, automation, observability, and reliability engineering practices to achieve these objectives.

Purpose of the Role

The primary purpose of this position is to drive the operational excellence of technology services. This involves implementing robust reliability engineering practices to ensure high availability and performance, while also proactively identifying and mitigating risks to system stability and resilience.

Key Responsibilities

• Define and implement advanced reliability engineering practices across critical technology services.
• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability targets.
• Design automation solutions to reduce manual operational activities and improve system resilience.
• Develop and enhance monitoring, observability, alerting, and incident detection capabilities.
• Lead technical analysis and resolution of complex production incidents.
• Conduct root-cause analysis and drive permanent corrective and preventive actions.
• Design solutions to improve system availability, scalability, capacity, and disaster resilience.
• Identify reliability risks and recommend architectural and engineering improvements.
• Drive performance engineering and capacity planning for critical services.
• Provide advanced technical guidance and mentorship on SRE practices.
• Promote automation and engineering approaches that reduce operational toil and improve service reliability.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• 5 to 10 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.
• Strong experience in cloud platforms, Kubernetes, and production environments.
• Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.
• Hands-on experience with automation, scripting, CI/CD, and Infrastructure as Code (Terraform).
• Proven experience in complex incident management, troubleshooting, and Root Cause Analysis (RCA).
• Strong understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.
• Experience driving reliability improvements and reducing operational toil through automation.
• Strong analytical, problem-solving, and technical leadership skills.
• Experience in Banking, FinTech, or Payment environments is preferred.

Work Type

This is a full-time position.

Application Process

Salary for this position will be disclosed during the interview process.