F&B Service Expert

About the F&B Service Expert Role

St. Regis Hotels & Resorts is seeking an F&B Service Expert to join our team in the Red Sea region. This full-time position is suitable for candidates with 0-1 years of experience in a service-oriented environment. The role focuses on delivering exceptional guest experiences that extend beyond standard food and beverage service.

Purpose of the Role

The F&B Service Expert is integral to creating a memorable and distinct experience for guests. This role goes beyond the transactional aspects of food and beverage service, emphasizing proactive engagement to ensure guest satisfaction. Experts in this position take initiative to offer a range of services designed to enhance the overall guest experience.

Core Responsibilities

• Set tables according to established standards.
• Communicate effectively with kitchen staff regarding orders and guest requirements.
• Interact with and serve guests in a professional manner.
• Clean and maintain work areas and storage facilities.
• Ensure all service transactions contribute positively to the guest experience.

Professional Standards

Success in this role requires adherence to fundamental professional standards, including:

• Maintaining a safe and secure workspace.
• Complying with all company guidelines and operational procedures.
• Upholding high-quality service standards consistently.
• Ensuring a professional uniform, personal appearance, and communication style at all times.

Physical Requirements

The F&B Service Expert role involves active physical engagement throughout shifts. Candidates must be capable of:

• Standing, sitting, and walking for extended durations.
• Navigating sloped, uneven, and potentially slippery surfaces.
• Reading and verifying menu information accurately.
• Performing physical tasks such as moving, lifting, carrying, pushing, and placing objects weighing up to 50 pounds without assistance.
• Reaching overhead and bending to access items.
• Executing movements involving bending knees, turning, stretching, and stooping.

Commitment to Service Excellence

Consistent and effective performance of these duties is essential to ensure high levels of guest satisfaction and contribute to the efficient operation of the hotel. This role requires a dedication to service excellence and adaptability to various operational needs.