Guest Arrival Expert

Guest Arrival Expert at Edition, Saudi Arabia

Edition Hotels is seeking a Guest Arrival Expert to manage the initial and final guest experiences in Saudi Arabia. This full-time role focuses on creating a positive and seamless impression for guests from their arrival through to their departure. Candidates should possess 0-1 years of experience in a related field.

Role Overview and Purpose

The Guest Arrival Expert takes initiative to provide a variety of services that guide guests through their arrival and departure processes. This role ensures that all interactions contribute to a welcoming and efficient experience, making transactional elements feel integrated into the overall guest journey.

Key Responsibilities

• Process operational needs and fulfill guest requests.
• Complete reports and necessary documentation.
• Share local area highlights and information with guests.
• Maintain a safe and secure workspace.
• Adhere to all company policies and procedures.
• Preserve confidentiality of guest and company information.
• Protect company assets.
• Ensure personal appearance, uniform, and communications are professional.
• Perform other reasonable job duties as requested.

Qualifications and Physical Requirements

• 0-1 years of experience in a customer-facing or hospitality role.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects up to 23 kg unassisted.
• Ability to move, lift, carry, push, pull, and place objects over 34 kg with assistance.

About Edition Hotels and Marriott International

EDITION Hotels, a brand within the Marriott International portfolio, combines the vision of boutique hotelier Ian Schrager with world-class luxury hotel service delivery and global reach. EDITION provides a distinct hospitality experience that balances elegance with personality, perfectionism with individualism, and comfort with charisma. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where the diversity of its associates' backgrounds is valued and celebrated.

Joining the Team

We are seeking individuals who are outgoing and dedicated to providing service that comes from genuine care. By joining EDITION, you become part of a portfolio of brands within Marriott International, contributing to a global team focused on service excellence.