Guest Experience Expert Saudi Only

About the Role

Luxury Collection is seeking a Guest Experience Expert to join their team. This full-time role is open to Saudi nationals only and focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Key Responsibilities

• Delivering a range of services to guide guests throughout their stay.
• Processing operational needs efficiently.
• Addressing guest requests promptly and effectively.
• Completing necessary reports accurately.
• Sharing highlights and information about the local area with guests.

Professional Standards and Requirements

• Maintaining a safe work environment for all.
• Adhering to all company policies and procedures.
• Ensuring confidentiality of sensitive information.
• Protecting company assets diligently.
• Upholding established quality standards consistently.
• Presenting a professional appearance, uniform, and communication style.

Physical Demands

The role requires individuals to be on their feet and moving for extended periods, including standing, sitting, or walking. It also involves a hands-on approach to work, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About Luxury Collection Hotels & Resorts

The Luxury Collection Hotels & Resorts operates over 120 properties across more than 35 countries, offering authentic experiences that aim to create lasting memories. With a history spanning over 100 years, originating from the Italian CIGA brand in 1906, the brand continues to evolve to meet the expectations of luxury travelers. Each property, from historic palaces to modern classics, reflects its local culture and heritage. The Luxury Collection is part of Marriott International, providing opportunities for professional growth within a global team.