Guest Experience Planner (Arabic Speaking)📣 إعلان

About Miraval Resorts & Spas

Miraval Resorts & Spas is seeking a Guest Experience Planner (Arabic Speaking) to join its team in Saudi Arabia. This full-time role is central to delivering a personalized wellness journey for guests, acting as the primary point of contact from pre-arrival through departure. The position requires a professional who can anticipate needs and curate experiences aligned with Miraval’s philosophy.

The Role of Guest Experience Planner

The Guest Experience Planner serves as the welcoming representative for Miraval The Red Sea, providing intuitive and personalized service. This dual-role professional ensures seamless arrival experiences, proactively addresses guest needs, and develops customized itineraries that support individual wellbeing goals. The Planner acts as a key connector between various departments, guiding guests to transformative experiences and serving as a trusted advisor throughout their stay.

Core Responsibilities

• Greet guests with warmth and genuine care at all points of contact.
• Facilitate smooth arrivals, check-ins, and check-outs with anticipatory service.
• Conduct pre-arrival communication to understand guest needs, intentions, and preferences.
• Curate and personalize wellness itineraries in line with Miraval’s philosophy.
• Offer in-the-moment itinerary modifications with flexibility.
• Guide guests through Miraval’s wellness, spa, culinary, and outdoor offerings.

Guest Personalization and Advisory

• Listen empathetically to understand guest intentions and emotional needs.
• Provide recommendations that reflect a holistic view of wellness (physical, emotional, spiritual, mental).
• Introduce signature experiences with mindfulness and sensitivity.
• Serve as a calming and trusted presence when resolving issues or emotional moments.
• Mindfully suggest private sessions, specialty workshops, and wellness consultations based on guest interests.
• Support departmental revenue goals through thoughtful, non-intrusive recommendations.

Operational Coordination and Excellence

• Collaborate with wellness, spa, recreation, and culinary teams to create meaningful schedules.
• Act as the guest’s central point of contact for all adjustments, additions, and questions.
• Track and manage guest itinerary flow using internal systems and tools.
• Coordinate special occasions and surprise touches with attention to emotional impact.
• Maintain accurate guest profiles, notes, and preferences to support future stays.
• Ensure lobby and guest welcome areas meet Miraval’s sensory aesthetics and cleanliness standards.
• Assist with rooming, amenity delivery, and daily operations as needed.
• Work closely with Front Office, Spa, Culinary, Wellness, and Housekeeping teams to ensure unified guest experiences.

Required Experience and Skills

• A minimum of 5-10 years of relevant experience in guest relations or a similar role.
• Fluency in Arabic is required for effective communication with guests.
• Demonstrated emotional intelligence and deep listening skills.
• Ability to collaborate effectively across multiple departments.
• Strong organizational skills for managing complex itineraries and guest preferences.