Housekeeping Supervisor Saudi National

About the Role

The Ritz-Carlton is seeking a Housekeeping Supervisor - Saudi National to join its team. This full-time role involves overseeing the quality of guest rooms, public areas, and the pool, ensuring they meet established standards. The supervisor will support Housekeeping management in daily operations and facilitate coordination between Housekeeping, Engineering, Front Office, and Laundry departments. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure quality standards are consistently met.
• Manage room status reports, verify discrepancies, prioritize cleaning schedules, and update the status of departing guest rooms.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team.
• Communicate relevant operational issues and updates to the subsequent shift.
• Complete all required administrative paperwork accurately.
• Assist management with various human resources functions including hiring, training, scheduling, performance evaluation, counseling, disciplining, and motivating employees.
• Adhere to all company and safety and security policies and procedures, report maintenance problems, safety hazards, accidents, or injuries, and complete necessary safety training and certifications.
• Ensure personal appearance and uniform are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation to guests.
• Communicate professionally and clearly with colleagues and guests.
• Develop and maintain positive working relationships with team members, and listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards across all tasks.
• Perform other reasonable job duties as requested by supervisors.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over various surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in various formats, including small print.

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for creating exceptional guest experiences. The company attracts hospitality professionals dedicated to curating lifelong memories. The Ritz-Carlton emphasizes empowerment, creativity, thoughtfulness, and compassion among its employees, setting standards for luxury service worldwide. As part of Marriott International's portfolio of brands, The Ritz-Carlton offers an environment where individuals can perform their best work and contribute to a global team.