IT Support & IT Administrator

About the Role

Amsy is seeking an IT Support & IT Administrator to join its team. This full-time role is responsible for providing technical support to end-users and managing the company’s IT infrastructure and systems. The position supports multiple departments and projects, coordinating with clients, vendors, and consultants as required.

Key Responsibilities

• Provide Level 1 and Level 2 IT support to end-users.
• Administer Microsoft 365, including Exchange Online, Teams, Intune, Defender, MFA, and licensing.
• Support and manage users and permissions within Microsoft Business Central ERP.
• Administer SharePoint Online and OneDrive for Business.
• Manage Active Directory, Windows Server, DNS, DHCP, and Group Policies.
• Maintain LAN/WAN, VPN, firewall, and wireless networks.
• Install, configure, troubleshoot, and maintain CCTV, NVR/DVR, biometric, and access control systems.
• Perform preventive maintenance for CCTV and security systems.
• Maintain backup, disaster recovery, and cybersecurity controls.
• Monitor external server backup devices and ensure backups are maintained on time.
• Maintain the IT asset register, software licenses, and vendor coordination.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and scanners.
• Configure user profiles and workstation settings.
• Troubleshoot Windows operating system, hardware, and software issues.
• Support the smooth operation of IT systems across the company and project environments.

Qualifications and Experience

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 5–8 years of experience in IT Support and IT Administration.
• Practical experience in Microsoft Business Central ERP.
• Strong experience in Microsoft 365, SharePoint, and OneDrive.
• Experience in CCTV installation and maintenance.
• Experience with Windows Server and IT infrastructure.
• Experience with backup and recovery systems.

Work Type

This is a full-time position.