Parts Advisor Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Parts Advisor for a full-time position. This role is responsible for the accurate identification, quotation, and timely supply of genuine automotive parts to the workshop, retail customers, and trade accounts. The Parts Advisor combines commercial sales responsibility with disciplined inventory management, directly impacting workshop efficiency, parts revenue, and overall aftersales profitability. The position requires 2-5 years of experience, strong product knowledge, attention to detail, and the ability to balance sales targets with effective stock control and OEM compliance.

Key Responsibilities

• Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently.
• Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities, including accessories and service-related items.
• Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
• Ensure high levels of customer service through accurate order processing, timely responses, and professional communication.

Inventory and Stock Control

• Process purchase orders, goods receipts (GR), inter-branch transfers, and stock adjustments within the DMS accurately and on time.
• Maintain optimal stock levels for fast-moving parts while minimizing overstock, obsolete, and slow-moving inventory.
• Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy and reduce variances.
• Monitor stock aging, obsolescence, and demand trends, recommending corrective actions aligned with company policies.
• Ensure proper storage, labeling, and traceability of parts in compliance with OEM standards.

Workshop and Sales Support

• Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders and maintain workshop productivity.
• Coordinate with Service Advisors and Workshop Supervisors on urgent requirements, especially Vehicle-Off-Road (VOR) cases.
• Escalate critical parts shortages and follow up on urgent orders to minimize vehicle downtime.
• Support the Sales team with accessory requests, vehicle preparation needs, and PDI-related parts supply.

Order Management and OEM Coordination

• Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts and stock planning.
• Track open orders, manage backorders, and provide accurate estimated delivery timelines (ETAs) to internal and external customers.
• Maintain forward stock planning aligned with workshop demand, seasonal trends, and marketing campaigns.
• Ensure correct parts sourcing, pricing, and compliance with OEM supply chain guidelines.

Reporting and Compliance

• Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance.
• Ensure full compliance with OEM parts policies, warranty parts return processes, and dealership internal controls.
• Maintain strict adherence to genuine parts usage, ensuring no counterfeit or non-approved parts are supplied.
• Support audit readiness and documentation accuracy across all parts transactions.