Recreation Experience Expert

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Recreation Experience Expert to join their team in the Red Sea region. This full-time position involves serving as a primary resource for all recreational activities available on the property, providing guests with comprehensive information about facilities such as swimming pools, beaches, entertainment rooms, health centers, and children's activity centers. The role focuses on enhancing guest experience by encouraging participation, registering guests, and planning leisure activities, all while fostering a pleasant and relaxed atmosphere.

Key Responsibilities

• Inform guests about rules for leisure and fitness facilities, ensuring safety and well-being.
• Monitor activities in leisure facilities and respond to emergencies according to operational procedures.
• Provide cashier services for facilities with point-of-sale transactions.
• Assist with private receptions, group activities, and events in leisure facilities.
• Identify and report situations where guests may be unable to safely participate in an activity.
• Provide initial assistance to injured guests until emergency medical services arrive.
• Clean and maintain recreational facilities, equipment, and accessories.
• Report accidents, injuries, and hazardous conditions; adhere to safety training and certifications.
• Follow company policies, maintain a professional appearance, respect confidentiality, and protect company property.
• Welcome and greet guests, anticipate service needs, assist disabled persons, and express genuine appreciation.
• Communicate clearly and professionally; answer phones with appropriate etiquette.
• Develop positive working relationships and support team goals.
• Process payments for equipment rental, activities, facility rental, or retail sales.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Read and visually verify information in various formats.
• Visually inspect tools, equipment, and machinery for damage.
• Enter and retrieve work-related information using computers and point-of-sale systems.
• Stand, sit, or walk for extended periods or a full shift.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds (* kg) independently, and over 50 pounds (* kg) with assistance.
• Grasp, turn, and manipulate objects of different sizes and weights requiring fine motor skills and hand-eye coordination.
• Navigate narrow, confined, or elevated spaces.
• Move on sloping, uneven, or slippery surfaces, as well as stairs or ramps.
• Perform knee extension and flexion movements, including bending, turning, pulling, and stooping.

Qualifications and Experience

• Education: High school diploma or equivalent.
• Related Work Experience: No specific related work experience is required.
• Supervisory Experience: No supervisory experience is required for this role.

Work Environment

This is a full-time position based in the Red Sea region, focusing on direct guest interaction within various recreational facilities. The role requires adherence to company policies and procedures, with a strong emphasis on guest safety and satisfaction.

Application Process

Candidates who meet the outlined qualifications are encouraged to apply for this position.