Recreation Experience Expert

About The Ritz-Carlton Hotel Company, ***

The Ritz-Carlton Hotel Company, *** operates over 100 award-winning hotels globally, committed to creating memorable guest experiences. The company aims to attract top hospitality professionals who are empowered to be creative, kind, and compassionate, setting standards for exceptional luxury service worldwide. Joining The Ritz-Carlton means becoming part of the Marriott International portfolio of brands, where employees are encouraged to achieve their best work and fulfill their purpose within a global team.

Role Summary: Recreation Experience Expert

The Recreation Experience Expert serves as a key resource for all recreational activities facilitated at the property. This full-time role, based in the Red Sea region, involves providing guests with information on available recreational facilities and encouraging participation in activities. The position requires 0-1 years of experience and focuses on maintaining safety, promoting a fun atmosphere, and ensuring adherence to The Ritz-Carlton's "Gold Standards" of service.

Key Responsibilities

• Serve as a primary resource for all recreational activities, providing information on facilities such as pools, beaches, entertainment zones, fitness centers, and children's activity centers.
• Motivate, recruit, register, and organize guests for participation in recreational activities, fostering a fun and relaxing atmosphere.
• Promote and enforce facility rules and regulations to ensure guest and member safety and well-being.
• Monitor activity within recreational facilities and respond appropriately to emergencies according to local operating procedures.
• Provide cashier services for point-of-sale transactions in facilities where applicable.
• Assist with private group activities and events held at recreational facilities.
• Identify and report unsafe activity situations to supervisors or managers.
• Provide assistance to injured guests until emergency medical services arrive.
• Clean and maintain recreational facilities, equipment, and supplies.
• Report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications.

Operational Duties and Guest Services

• Comply with company policies and procedures, maintain a neat and professional appearance, protect company assets, and maintain confidentiality of company information.
• Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues; support the team to achieve common goals.
• Process payments for equipment rentals, recreational activities, facility rentals, or retail sales.
• Ensure compliance with quality expectations and standards.

Physical Requirements and Work Environment

• Read and visually verify information in various formats.
• Visually inspect tools, equipment, or machines for faults.
• Input and locate work-related information using computers or point-of-sale systems.
• Stand, sit, or walk for extended periods or an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 25 lbs (11 kg) without assistance, and objects over 25 lbs (11 kg) with assistance.
• Grasp, turn, and manipulate objects of various sizes and weights, requiring eye-hand coordination and fine motor skills.
• Move in confined, cramped, or elevated spaces.
• Move over slippery, uneven, or sloping surfaces, and ascend/descend stairs or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Commitment to Diversity and Inclusion

Marriott International is committed to providing equal employment opportunities and fostering an inclusive environment where all individuals feel welcome and have access to career opportunities. The company actively promotes an environment that values and celebrates the diverse backgrounds of its associates, recognizing that strength lies in the fusion of cultures, talents, and experiences. Discrimination based on disability, veteran status, or other protected characteristics is not tolerated.