Reservations Supervisor

About the Role

InterContinental Hotels Group is seeking a Reservations Supervisor to join the Reservations team at Holiday Inn Riyadh Rose Yard. This full-time role involves overseeing the daily operations of the Reservations Department, ensuring accurate reservation processing, effective inventory control, and high standards of guest service. The Reservations Supervisor will contribute to revenue optimization by managing room availability and monitoring booking channels.

Key Responsibilities

• Supervise daily operations of the Reservations Department, ensuring accurate and efficient processing of all reservations.
• Monitor room inventory, availability, and reservation status to maximize occupancy and revenue.
• Coordinate with Revenue Management to implement pricing strategies, restrictions, and inventory controls.
• Manage reservations from all booking channels, including IHG systems, OTAs, travel agents, and corporate accounts.
• Handle group reservations, rooming lists, and special requests in coordination with Sales and Events teams.
• Ensure accurate entry of reservation details, guest profiles, and billing instructions into Opera PMS.
• Monitor reservation confirmations, amendments, cancellations, and no-show procedures according to hotel policies.
• Respond promptly to reservation inquiries from guests, travel partners, and internal departments.
• Supervise and support Reservations Agents through guidance, training, and performance coaching.
• Review daily pickup reports, forecast reports, and reservation activity to identify booking trends.
• Coordinate with Front Office to ensure smooth arrivals, room allocation, and handling of VIP guests and special requests.
• Assist in resolving reservation-related guest concerns and support service recovery.
• Prepare daily, weekly, and monthly reservation reports for management review.
• Ensure compliance with IHG reservation standards, hotel policies, and data accuracy requirements.

Qualifications and Experience

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 2–4 years of experience in Reservations or Front Office operations.
• At least 1 year of experience in a supervisory role within the hospitality industry.
• Strong knowledge of Opera PMS, IHG Concerto, and other hotel reservation systems.
• Good understanding of hotel inventory management and revenue optimization principles.

Required Skills

• Excellent communication, leadership, and organizational skills.
• Strong analytical skills with attention to detail and accuracy.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel.

Work Type

This is a full-time position.

Application Process

Candidates who meet the above requirements are encouraged to apply.