Residence Personal Host

About the Role

The Ritz-Carlton is seeking a Residence Personal Host to join its team. This full-time role focuses on delivering exceptional guest experiences that extend beyond standard check-in and check-out processes. The Residence Personal Host is empowered to provide a comprehensive range of services, guiding guests throughout their entire stay and ensuring a memorable experience.

Key Responsibilities

The Residence Personal Host takes initiative to manage various aspects of the guest experience, ensuring smooth operations and guest satisfaction. This includes:

• Delivering a wide range of services to guide guests through their stay.
• Processing operational needs and addressing guest requests promptly.
• Completing necessary reports and documentation.
• Sharing information about local area highlights with guests.
• Ensuring all transactions contribute positively to the overall guest experience.
• Upholding the "Gold Standards" of The Ritz-Carlton in all daily interactions.

Professional Standards and Conduct

Success in this role requires adherence to core professional standards. The Residence Personal Host is expected to:

• Maintain a safe work environment.
• Follow all company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards in all tasks.
• Ensure professional uniform, personal appearance, and communication at all times.
• Learn and exemplify The Ritz-Carlton's Gold Standards, including the Employee Promise, Credo, and Service Values.

Physical Requirements

This role involves active engagement and requires the ability to:

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. The Ritz-Carlton values professionals who are creative, thoughtful, and compassionate in their approach to hospitality.

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for setting the standard in luxury service. As part of Marriott International's portfolio of brands, The Ritz-Carlton fosters an environment where professionals can develop their careers and contribute to a global team dedicated to creating lasting memories for guests.