Spa Service Expert

About the Role

Edition is seeking a Spa Service Expert for a full-time position in the Red Sea region. This role is integral to supporting various spa functions and ensuring a memorable guest experience beyond standard spa services. The Spa Service Expert demonstrates initiative in offering a range of services and managing guest interactions.

Key Responsibilities

• Promoting spa services and retail sales to guests.
• Taking reservations and confirming appointments accurately.
• Answering guest inquiries regarding available services.
• Checking in guests and processing payments efficiently.
• Ensuring all transactions contribute positively to the guest experience.
• Adhering to company policies, procedures, and quality standards.
• Maintaining a professional appearance and communication style.
• Managing reservation software, including reading and verifying information.
• Performing physical tasks such as standing, sitting, or walking for extended periods, and moving on varied surfaces.
• Handling objects weighing up to 10 pounds ( kg) independently and up to 25 pounds (* kg) with assistance, including reaching overhead and bending.

Qualifications and Requirements

• Education Level: High school diploma or equivalent.
• Related Work Experience: No related work experience required (0-1 years).
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Work Environment

The role operates within a spa environment, requiring constant movement and interaction with guests. Maintaining a safe workplace and adhering to professional standards are essential. The position involves physical activity, including prolonged standing or walking and handling light to moderate weights.

About Edition Hotels

EDITION Hotels, a part of the Marriott International brand portfolio, combine the vision of Ian Schrager with the service quality and global reach of Marriott International. These establishments aim to offer a balance of refinement and individuality, targeting a sophisticated clientele that values quality, originality, design, and service excellence. The brand focuses on providing a unique attitude and feeling to deliver an exceptional guest experience.

Commitment to Diversity

Marriott International is committed to promoting equal access to employment and fostering an inclusive environment where the unique characteristics of employees are valued. The company strives to prevent discrimination based on protected criteria, including disability and veteran status, in accordance with applicable law.