Spa Therapist

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, focusing on delivering luxury service and creating memorable guest experiences. The company emphasizes a culture where professionals are empowered to be creative, thoughtful, and compassionate. As part of Marriott International, The Ritz-Carlton maintains its "Gold Standards," which guide daily operations and service delivery.

Role Summary

The Spa Therapist is responsible for providing a range of spa services to guests, ensuring the delivery of The Ritz-Carlton's "Gold Standards" in service. This full-time role involves direct guest interaction, maintaining treatment areas, and adhering to professional standards and procedures. Candidates should have 0-1 years of experience in a related field.

Key Responsibilities

• Provide massage services using appropriate props and products.
• Administer body treatments, including scrubs, wraps, and hydrotherapy.
• Assess guest needs and identify contraindications (*, allergies, high blood pressure, pregnancy) before services.
• Stay updated on current techniques and modalities relevant to spa services.
• Escort guests to and from treatment rooms.
• Arrange and maintain the workstation, treatment room, and drapes.
• Ensure guest comfort, safety, and security throughout the service.
• Promote and sell spa/salon services and related retail products.
• Clean, maintain, and sterilize tools.
• Maintain cleanliness of the workstation and treatment room, dispose of waste, and secure supplies at shift end.
• Adhere to the daily time schedule.
• Address inappropriate guest behavior according to Marriott International standard operating procedures, which may include stopping a service and informing a supervisor.
• Maintain current skills and licensure as per regional requirements.
• Report accidents, injuries, and unsafe conditions; complete required safety training.
• Follow company policies, maintain professional appearance, ensure confidentiality, and protect company assets.
• Welcome guests, anticipate needs, and express genuine appreciation.
• Communicate professionally and maintain positive working relationships.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capability to grasp, turn, and manipulate objects of varying size and weight.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Possess fine motor skills and hand-eye coordination for manipulating objects.

Company Commitment

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values and celebrates the unique backgrounds, cultures, talents, and experiences of its associates, fostering an environment of opportunity and non-discrimination.