Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Service Officer!
Madi International is a leading company in the beauty industry and we are looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. We value strong communication skills and a commitment to delivering excellent service.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.

Customer Service Inquiry Writer Job
The United Eagles Recruitment Office is seeking to hire an Inquiry Writer at the Customer Service Center, where your primary responsibility will be to provide advice and basic information to customers, respond to their inquiries, and process basic requests via phone or electronic methods.

Main Duties and Responsibilities Include:

• Responding to basic customer inquiries and providing advice about the company's services.
• Processing basic customer requests and sending the required documents.
• Resolving customer complaints and referring more complex cases to the relevant employee.
• Logging all inquiries and complaints and reporting on the solutions implemented.
• Fully adhering to the policies and procedures followed in the Customer Service Center.

Requirements:

• Practical experience of at least one year in customer service.
• High school diploma at a minimum.
• Advanced skills in communication, customer assistance, and problem-solving.
• Proficiency in both Arabic and English.

Job Details:

• Job Type: Full-time, six working days a week.
• Working Hours: Morning.
• Location: Eastern Province, Khobar City.

Customer Service Inquiry Writer Job
The United Eagles Office for Recruitment is seeking to hire an Inquiry Writer at the Customer Service Center, where your main responsibility will be to provide advice and basic information to customers, respond to their inquiries, and process basic requests via telephone or electronic means.

Main Duties and Responsibilities Include:

• Responding to customers' basic inquiries and providing advice about the institution's services.
• Processing basic customer requests and sending the required documents.
• Resolving customer complaints and referring more complex issues to the appropriate staff member.
• Recording all inquiries and complaints and reporting the solutions taken.
• Fully complying with the policies and procedures followed in the Customer Service Center.

Requirements:

• Practical experience of no less than one year in the field of customer service.
• High school diploma at a minimum.
• Advanced communication skills and customer assistance and problem-solving skills.
• Fluency in both Arabic and English.

Job Details:

• Job Type: Full-time, six days a week.
• Work Hours: Morning.
• Location: Eastern Province, Al Khobar City.