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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
Company Description
Sofitel Al Khobar The Corniche, a magnificent 5-star hotel, offers a blend of French luxury and local cuisine. Located in the heart of the vibrant city of Al-Khobar, it is known for its contemporary architecture and thriving business district. Join us and be part of a story where hospitality meets luxury.

Job Description
As a Front Desk Agent, you will:
  • Greet and respond to guest requests while providing exceptional service.
  • Handle the check-in/out process, collect payments, and settle accounts according to standards.
  • Take and enter restaurant take-out orders.
  • Add a personalized touch to guests’ experiences.
  • Promote hotel facilities and seek opportunities for up-selling.
  • Adhere to all hotel policies, procedures, and health & safety protocols.

Qualifications
We expect our candidates to:
  • Have proficiency in English (verbal and written); knowledge of a second language is an asset.
  • Possess previous customer-related experience.
  • Exhibit strong interpersonal and problem-solving skills.
  • Be responsible and reliable.
  • Be able to work well under pressure in a fast-paced environment.

Requirements

  • Open for all nationalities
  • Requires 0-1 Year experience
Saud
SOFITEL

About SOFITEL


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The Front Desk Officer will be the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional atmosphere. This role requires excellent communication, organizational skills, and the ability to manage multiple tasks efficiently. The Front Desk Officer will also assist with administrative support and maintain smooth front desk operations.

Key Responsibilities
  • Reception Duties:
    Greet and welcome visitors, ensuring a positive and professional first impression.
    Manage incoming calls, emails, and correspondence, directing them to the appropriate personnel.
    Maintain a tidy and presentable reception area.
  • Administrative Support:
    Schedule appointments and manage meeting room bookings.
    Handle basic clerical tasks such as data entry, filing, and photocopying.
    Assist in maintaining office supplies and coordinating deliveries.
  • Customer Service:
    Address visitor and client queries courteously and promptly.
    Support employee inquiries related to office facilities or resources.
  • Security And Compliance:
    Ensure visitors follow sign-in protocols and issue visitor badges when required.
    Liaise with security personnel for access control and emergency procedures.

Requirements
  • Education: High School diploma (Bachelor’s degree preferred).
  • Experience: Proven experience as a Front Desk Officer, Receptionist, or in a related role from 12 years of experience. However, fresh graduates are encouraged to apply.
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    Know-how of MS Office (Word, Excel, PowerPoint).
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    Excellent verbal and written communication skills.
    Strong organizational and multitasking abilities.
    Customer-focused with problem-solving capabilities.
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    Positive and approachable personality.
    Ability to remain calm under pressure in a fast-paced environment.
    Prior experience in handling customer queries or complaints.

breifcase0-1 years

locationAl Khobar

5 days ago