Reservations Agent📣 Job Ad

Join Centro Hotels by Rotana as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in delivering extraordinary levels of customer service and providing creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Stay updated with hotel promotions and follow established procedures for processing reservations, rates, confirmations, and hotel facilities.
• Show complete product knowledge and understand rate structure for effective rate management.
• Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations to maximize business.
• Ensure accurate room status at all times.
• Answer all incoming calls as per Rotana standards and regularly check incoming e-mails.
• Organize visa requests for hotel guests in accordance with hotel policy and up-sell whenever opportunities arise.

Qualifications:
You should have a diploma or degree in the hospitality field along with previous experience in hotel reservations. Proficiency in using computers and excellent communication skills in English are essential, while knowledge of additional languages is an asset.

Ideal Candidate:
The ideal candidate will be customer-focused, with a proactive and courteous personality. You should be professional, able to build effective relationships with customers, and work independently in a structured environment, demonstrating competencies in teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Booking airline tickets
Proficiency in Amadeus system
And B2B systems

Join White Space as a Branch Manager!
White Space provides innovative workspace solutions. We offer serviced offices, coworking spaces, and private workspaces tailored for individuals and businesses. As a leader in the workspace domain since 2014, we are on the lookout for an exceptional Branch Manager to drive growth at our Al Khobar location.

Job Summary:
The Branch Manager will lead the Experience Officers team, focusing on customer satisfaction, achieving sales goals, and efficient branch operations. The role includes mentoring the team, driving business growth, and enhancing the client experience.

Key Responsibilities:

• Leadership & Team Management: Oversee, guide, and support the service team, setting performance goals, and conducting evaluations.
• Customer Service Excellence: Ensure high-level customer service through coaching and managing escalations.
• Operational Oversight: Manage daily operations and coordinate with departments for maintenance and support.
• Sales & Growth: Collaborate with sales and marketing to achieve revenue targets and promote services.
• Reporting & Feedback: Regularly report on performance, feedback, and updates to the Sales Operations Manager.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience: 13 years in a similar role.
• Customer Focus: Strong interpersonal skills.
• Operations & Sales Knowledge: Understanding of coworking space operations.
• Business Acumen: Proven track record in meeting targets.
• Organizational Skills: Detail-oriented with multitasking abilities.
• Communication Skills: Excellent verbal and written communication.
• Tech-Savvy: Proficient in business technology and software.
• Flexibility: Willingness to work outside of normal hours.