Reservations Agent📣 Job Ad

Join Sofitel Al Khobar The Corniche - a luxurious destination in the heart of Al-Khobar. We are seeking a Reservation Agent to enhance our guest experience by managing reservations and providing exceptional customer service.

Key Responsibilities:

• Reservation Management: Handle guest reservations through phone, email, and online platforms, ensuring accuracy and adherence to policies.
• Communication Hub: Serve as a central point of contact for guest inquiries about room availability, rates, and hotel services.
• Booking Process: Facilitate the booking process by accurately entering reservation details into the Property Management System (PMS).
• Guest Assistance: Assist guests with inquiries and special requests to ensure a personalized experience.
• Collaboration with Departments: Work closely with Sales, Front Desk, and Housekeeping to coordinate guest requests.
• Communication Enhancement: Streamline the reservation process to improve guest satisfaction.
• Up-selling and Promotion: Identify opportunities for maximizing revenue through up-selling room categories and packages.

Qualifications:

• Diploma or equivalent; additional hospitality training is a plus.
• Previous experience in reservations or customer service roles.
• Excellent verbal and written communication skills.
• Familiarity with reservation systems and Microsoft Office.
• Dedication to providing exceptional customer service.