Customer Complaints Clerk📣 Job Ad

Join our team as a Guest Service Agent at Banyan Tree AlUla!
Company Description:
Banyan Tree AlUla is a luxurious desert retreat in AlUla, Saudi Arabia, known for its stunning views and elegant tented villas that embody Arabian opulence. Experience the serene environment and the gold standard of luxury hospitality.

Job Description:
As a Guest Service Agent, you will be the first impression for our guests, ensuring a memorable stay from arrival to departure. Your role involves:

• Greeting guests, checking them in, responding to inquiries, and settling accounts.
• Providing exceptional service and personalizing guest experiences.
• Promoting hotel facilities and opportunities to enhance their stay.

What We Offer:

• Employee benefit card with discounted rates at Accor worldwide.
• Access to learning programs through our Academies.
• Opportunity for career development within the property and globally.
• Engagement in Corporate Social Responsibility activities.

Qualifications:
The ideal candidate will have a service-focused personality, relevant experience in Front Office departments (work or internship), good communication skills in English, and fresh graduates are welcome to apply.

Job Overview
Join Banyan Tree AlUla, an exquisite desert retreat that embodies the pinnacle of luxury in AlUla, Saudi Arabia. As a Front Office Agent, you will be at the forefront of our guest experience, ensuring seamless check-in and check-out processes while providing exceptional customer service.

Key Responsibilities:

• Register and accommodate all guest arrivals according to established procedures.
• Execute check-in, check-out, and room change procedures accurately in the hotel system.
• Manage cashier float and maintain accurate daily reports of all transactions.
• Assist guests with currency exchange and address any inquiries.
• Stay informed on accounting procedures and special promotion programs.
• Handle guest complaints with professionalism, referring to supervisors when necessary.
• Prepare detailed reports for night audits and ensure all front desk areas meet cleanliness standards.
• Adhere to health and safety policies while performing related duties.

Qualifications:

• Strong written and verbal communication skills in English and Arabic.
• Minimum of 2 years experience in Guest Relations, preferably in a 4 or 5-star hotel.
• Ability to work cohesively within a multicultural team and provide exceptional guest service.

Embrace this opportunity to enhance your career in hospitality with Banyan Tree.

Join Accor as a Security Agent!
As a Security Agent, you will be the guardian and protector, ensuring the safety and well-being of your fellow employees, guests, and visitors. We are looking for someone who is attentive, efficient, and committed to maintaining a safe and enjoyable workplace and travel destination.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Ensure the overall safety and security of guests, employees, and property premises.
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity, and crisis situations.
• Conduct regular floor patrols, cash counts, and crowd control.
• Assist guests regarding hotel facilities in an informative and helpful way.

Qualifications:

• Relevant security experience is an asset.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.

At Accor, we pride ourselves on our inclusive company culture, aiming to attract and promote diverse talent. Join us and become a Heartist® today!