
Customer Complaints Clerk📣 Job Ad
in Aljabr Finance
about 7 hours ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Dammam |
Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.
Job Tasks and Responsibilities:
Educational Qualifications:
Diploma or higher
Key Skills:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.
Job Tasks and Responsibilities:
- Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
- Ensure all services are provided completely and in full compliance with applicable rules and regulations.
- Respond accurately and thoroughly to customer inquiries and requests.
- Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
- Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
- Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
- Implement customer care department policies and procedures in daily operations.
- Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
- Participate in initiatives to improve the customer experience and contribute to service development campaigns.
- Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
- Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.
Educational Qualifications:
Diploma or higher
Key Skills:
- Excellent Communication Skills – Clear, professional verbal and written communication.
- Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
- Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
- Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
- Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
- Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
- Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
- Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
- Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
- Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
- Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
- Adaptability – Comfortable adjusting to new technologies, policies, or procedures.
Requirements
- Open for all nationalities
- No experience required