Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Service Agent
We are seeking a dedicated customer service agent to enhance our customer interactions and provide exceptional service. In this role, you will be the key point of contact for our customers, ensuring they receive accurate information and resolving their inquiries effectively.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or chat in a timely and professional manner.
• Provide information about our products and services, including pricing and availability.
• Effectively resolve customer complaints and issues.
• Process orders, returns, and exchanges according to company policies.
• Maintain accurate records of customer interactions and transactions.
• Assist with sales inquiries and process payments.

Candidate Requirements:

• Proven experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; a degree in Business Administration is preferred.

Skills Needed:

• Excellent communication skills.
• Strong problem-solving abilities.
• Attention to detail.
• Ability to multitask and prioritize.
• Proficiency in customer service software.
• Conflict resolution skills.
• Patience and empathy.
• Time management skills.
• Ability to work well under pressure.
• Adaptability to handle various inquiries.

Overview: We are looking for a distinguished Customer Service Specialist to join the Al-Safa Industrial Aluminum Company. Your role will be pivotal in enhancing performance and quality standards in customer service and ensuring their satisfaction by providing the best solutions and services.

Main Responsibilities:

• Setting and defining standard performance indicators in customer service.
• Participating in updating and preparing customer service procedures and manuals.
• Developing programs and initiatives aimed at improving the quality and professionalism of customer service.
• Analyzing customer satisfaction evaluation results and identifying strengths and weaknesses.
• Preparing documents and reports related to customer service and providing recommendations.

Required Qualifications:

• Bachelor’s degree in Marketing, Advertising, Public Relations, or Customer Service.
• At least one year of practical experience.
• Professional certifications such as MCSE and MOS preferred.

Required Skills:

• Advanced customer service skills.
• Quality assurance and after-sales management skills.
• Reporting skills and measuring customer opinions.