Customer Complaints Clerk📣 Job Ad

in Al-safa Industrial Aluminum Company

15 days ago

	Salary	5,000 SR / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Dammam

Overview: We are looking for a distinguished Customer Service Specialist to join the Al-Safa Industrial Aluminum Company. Your role will be pivotal in enhancing performance and quality standards in customer service and ensuring their satisfaction by providing the best solutions and services.

Main Responsibilities:

Setting and defining standard performance indicators in customer service.
Participating in updating and preparing customer service procedures and manuals.
Developing programs and initiatives aimed at improving the quality and professionalism of customer service.
Analyzing customer satisfaction evaluation results and identifying strengths and weaknesses.
Preparing documents and reports related to customer service and providing recommendations.

Required Qualifications:

Bachelor’s degree in Marketing, Advertising, Public Relations, or Customer Service.
At least one year of practical experience.
Professional certifications such as MCSE and MOS preferred.

Required Skills:

Advanced customer service skills.
Quality assurance and after-sales management skills.
Reporting skills and measuring customer opinions.

Requirements

Females only
Females-only workplace
Open for all nationalities
Requires 0-1 Year experience

About Al-Safa Industrial Aluminum Company

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