Branch Manager (Retail Store)

Job Summary:

• The tasks of this job include overseeing the operational processes of the exhibition to ensure a positive customer experience and boost sales by effectively managing the team and developing appropriate strategic plans that contribute to achieving that.

Tasks and Responsibilities

• Managing the daily operational processes of the exhibition.
• Caring for the aesthetic aspects of the exhibition environment to ensure it is attractive and delightful for customers.
• Training and supervising exhibition staff, and providing them with guidance on product knowledge and customer service.
• Developing and implementing sales strategies to achieve revenue targets.
• Monitoring sales and analyzing related performance to identify improvement opportunities.
• Collaborating with marketing teams to execute promotional activities and events.
• Ensuring that products are displayed in a manner that is appropriate for the product category and sales method.
• Responding to customer inquiries and resolving their issues to ensure their satisfaction.
• Ensuring the accuracy of information related to stock levels and ensuring sufficient stock availability and coordinating all restocking activities.
• Implementing company policies and procedures.
• Holding regular meetings with staff to inform them of goals, provide updates, and keep them aware of performance expectations.
• Establishing a culture of positive work and attention to customer needs among exhibition team members.
• Keeping up to date with industry trends, competitor activities, and new products.
• Identifying training needs for branch staff and communicating them to the relevant departments.

Required Skills

• Computer skills and Microsoft Office programs.
• Team leadership and supervision.
• Inventory management.
• Communication and interpersonal skills.

• Material Inspection: Ensure all materials comply with project specifications, including visual inspections and mill test certificates (MTCs) for incoming steel.
• Welding & Fabrication: Verify that all welders are certified and that proper welding procedures are followed. Conduct necessary inspections such as magnetic particle tests (MT) or ultrasonic testing (UT).
• Dimensional Control: Maintain specified tolerances and complete dimensional inspection reports.
• Surface Preparation & Painting: Ensure all surface preparation and painting meet project requirements, recording environmental conditions as needed.
• Assembly and Fit-Up Inspection: Ensure properly marked and assembled components according to erection drawings.
• Final Inspection & Testing: Conduct final visual inspection, hydrostatic or pneumatic tests, and submit inspection reports for client approval.
• Documentation and Traceability: Maintain comprehensive QA/QC documentation, ensuring all products have traceable IDs.
• Health, Safety, and Environment (HSE): Comply with company HSE standards throughout the inspection process.

• Execute recruitment and selection processes, including posting job ads, screening resumes, coordinating interviews, and handling hiring procedures.
• Monitor employee attendance, official leave, and emergency leave.
• Prepare and continuously update employee files and data.
• Manage payroll, incentives, social benefits, and insurance according to approved policies.
• Develop and update HR policies and procedures to align with local laws.
• Organize regular employee performance evaluations and submit training recommendations.
• Identify training needs and implement internal or external development programs for employees.
• Address employee complaints and disputes to ensure a fair and safe work environment.
• Support initiatives to improve work conditions and enhance employee satisfaction.
• Ensure full compliance with government labor laws and regulations.

• Bachelor's degree in Human Resources Management, Business Administration, or equivalent.
• 2 to 4 years of experience in the same field.
• Good knowledge of labor law.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.